Privacy Policy

DesignWallah ("we", "us", or "our") operates a learning management platform used by schools and educational institutions. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and mobile application.

Information we collect

Depending on your role and how your institution uses DesignWallah, we may collect:

• Account information — name, login ID, email address, phone number, and role (student, teacher, parent, or staff).
• Academic and operational data — class enrollments, attendance, exam marks, course progress, fee records, and related school records entered by authorized users.
• Usage data — device type, app version, IP address, and activity logs needed to secure the platform and troubleshoot issues.
• Communications — messages sent through platform features and support requests submitted to your institution or to us.

How we use information

We use collected information to:

• Provide and maintain the LMS, including courses, tests, live classes, and school operations.
• Authenticate users and enforce role-based access controls.
• Generate academic, attendance, and fee reports for authorized staff.
• Improve platform reliability, security, and user experience.
• Comply with legal obligations and respond to lawful requests.

How information is shared

Your school or institution controls most academic data within its tenant. We do not sell personal information. We may share data only:

• With service providers that help us operate the platform (hosting, email delivery, video conferencing, and analytics), under contractual safeguards.
• When required by law, regulation, or valid legal process.
• With your institution's authorized administrators, according to their policies.

Data retention

We retain information for as long as your account is active or as needed to provide services to your institution. Schools may request deletion of user accounts and associated data subject to applicable record-keeping requirements. See our Delete Account page for details.

Security

We use industry-standard measures to protect data, including encrypted connections (HTTPS), access controls, and secure authentication. No method of transmission or storage is 100% secure, but we work to safeguard information against unauthorized access.

Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal information. Because accounts are typically managed by your school, please contact your institution's administrator first. You may also request assistance through the account deletion process described on our Delete Account page.

Children's privacy

DesignWallah is used by educational institutions to manage student records. Student accounts are created and managed by the school. We process student information only as directed by the institution and applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date when changes are posted. Continued use of the platform after updates constitutes acceptance of the revised policy.

Contact

For privacy questions, contact your school administrator or reach out through your institution's designated support channel. For account deletion requests, see our Delete Account page.